Thank you for contacting EMAX USA Customer Support. Our office provides support for the North American market.

For other inquiries, please reach out to our international office at EMax Model (https://emaxmodel.com/contact).


The ticketing system is not a live chat interface. Submitted tickets and subsequent responses will be responded to within 2 business days, excluding holidays and weekends.


How to start a new support ticket:

Click on the  and fill in the required information. This information is private and only collected to make sure that your order and contact information is used to start and finish your inquiry.


Once you have completed the form, you will receive a email asking to setup an account password, once completed you can log in at anytime to check the status of your ticket request, and repair. Alternatively, you could simply reply to the email.


Please do not open multiple tickets regarding the same issue and/or use multiple email addresses. Doing so will only add unnecessary delay and confusion.


Please provide a copy of your full receipt/invoice (i.e. showing retailer, purchase date, order no., product at issue, etc.), and photos/short video demonstrating the issue. 


If you need to send a picture, and or additional information you can use the ATTACH FILE right below the description of the problem with the product. 


When sending in your product, make sure to send all items requested by the support team. Any missing items or information may delay your request.


Please allow 5-10 business days for evaluation of your product being sent in. This does not include shipping to and from EMAX USA.