Support

General
GENERAL EMAX USA (https://emax-usa.com/) provides sales and support for the United States and Canada only. EMAX Model (https://emaxmodel.com/) provides int...
Thu, Aug 6, 2020 at 3:38 PM
Warranty
WARRANTY All products purchased new directly from EMAX or an authorized dealer are warrantied against manufacturing defects for 60 days from the original d...
Thu, Aug 6, 2020 at 3:39 PM
Support
SUPPORT EMAX only provides support for EMAX products which were purchased new from EMAX or its authorized dealers, and where no refund or replacement has b...
Thu, Aug 6, 2020 at 3:39 PM
Starting a Support Ticket
Thank you for contacting EMAX USA Customer Support provides support for the United States and Canada. For other inquiries, please reach out to our internat...
Thu, Aug 6, 2020 at 3:41 PM
Returns
RETURNS New/unopened/unused product(s) purchased directly from EMAX may be returned within 15 days for a refund, minus all shipping/handling costs. To do s...
Thu, Aug 6, 2020 at 3:40 PM
Shipping Confirmation Email
Orders from EMax USA receive an automated shipping confirmation email with tracking information. However, sometimes it gets filtered to spam/junk folders. I...
Wed, Dec 18, 2019 at 5:31 PM