EMAX only provides support for EMAX products which were purchased new from EMAX or its authorized dealers, and where no refund or replacement has been issued. Support is only available for EMAX products in their unmodified/original factory condition and settings. While EMAX products use open source software or firmware (e.g. Betaflight, BLHeli, OpenTX, etc.), EMAX does not provide support for any products where the software, firmware, or settings have been modified or updated by the customer.
A Support Ticket may be opened for assistance with an EMAX order, product, or to file a warranty claim. To open a Support Ticket please complete the online form below. Please provide the EMAX order number and/or product name/version. Please use the attachment feature to provide a copy of the full receipt/invoice (i.e. showing seller, purchase date, order no., product at issue, etc.), and photos/short video demonstrating the issue (total filesize <20MB, otherwise please upload to a video/cloud site and share the link). Please provide all details of any/all changes made which deviate from the original factory configuration/firmware/settings.
Please note that the Support Ticket system is not a live chat interface. Support Tickets and subsequent responses will generally be responded to within 2 business days, excluding holidays and weekends. Creating multiple tickets, sending multiple emails, and/or using multiple email addresses regarding the same/similar issue will result in additional delays in receiving a response.
For additional details, see https://emax-usa.com/pages/warranty-support.